Are you struggling with employee issues? The employees in your company or team are crucial assets that determine the success of your business. This article will guide you on how to effectively resolve employee problems.
Start with Self-Reflection
When you feel that employees are not performing well, the first thing you should do is review your hiring practices and management methods. If you want to know how well you are running your business, look at how your employees are performing. This is one of the core principles of business.
The Consequences of Poor Hiring
Hiring mistakes are the responsibility of the leader. Of course, there are people who are good at interviews but not at work. However, when problems arise, it is important to acknowledge your responsibility rather than blaming others.
Giving Honest Feedback and Suggesting a Job Change
A startup CEO addresses issues by having an honest conversation with the employee. For example, they might say something like this to an underperforming employee, encouraging them to consider a job change:
There was once an employee at a company in the U.S. who wasn’t performing well, but the CEO decided to keep them on. Eventually, 20 years later, the company had to let the employee go due to financial difficulties. The employee expressed dissatisfaction, asking why they weren’t informed earlier. This was the CEO’s responsibility.
Through such stories, the CEO suggests that based on an objective assessment of the employee’s performance, it might be better for them to explore opportunities elsewhere. This helps employees who are not performing well at the current company to find better opportunities.
Implementing Objective Performance Evaluations
Consider implementing OKRs (Objectives and Key Results) as a method for objectively evaluating employee performance. Setting goals and breaking down the tasks required to achieve them is crucial.
Example of Goal Setting
- Increase sales by 15% in 3 months
- Achieve 300 cumulative product sales
- Increase consultation numbers by 30%
Setting Detailed Tasks
- Write one blog post per day
- Post once on Instagram
- Leave comments for 5 loyal customers
By setting clear goals and specific tasks, employees can clearly understand their work objectives and strive to achieve them.
Conclusion: Ultimately, the Leader is Responsible
The root cause of most employee issues lies with the leader. Address problems with the mindset that everything happening in the company is the leader’s responsibility. By objectively evaluating employee performance, setting clear goals, and, if necessary, suggesting resignations, you can resolve these issues. This approach can be the best choice for both the employee and the company.