1. How to Overcome Fear
Pain is an inevitable element in boxing, business, and life. In Miyake Sho’s film ‘Look Into Your Eyes’, the pain and fear experienced by the protagonist are similar to the emotions we feel in our relationships with customers and investors. By facing and addressing customer complaints and demands head-on, we can grow and develop.
2. The Importance of Willingness to Fight
In the movie, the coach tells the protagonist that lacking the will to fight is a form of disrespect towards the opponent. Similarly, in business, ignoring customer demands is akin to disrespecting them. True progress can only be made by taking customer feedback seriously.
3. Customer Interaction is Not Just a Win-Win, But a Necessary Process
In business, interacting with customers goes beyond just maintaining good relationships. Through customer demands and complaints, we can identify and improve the weaknesses of our products and services. This is a necessary process to achieve true customer satisfaction.
4. Facing Challenges with Sincerity
The essence of business lies in genuine interactions with customers. Continuously improving ourselves through customer feedback is crucial. The scars from this process are evidence of growth, helping us to offer better products and services.
Conclusion
Just as the essence of boxing lies in genuine combat with an opponent, the essence of business lies in true interaction with customers. Only by sincerely facing customer demands and feedback can we achieve genuine progress. We should not fear the pain that arises from these interactions but rather grow as founders through them.
I hope you gain a deeper understanding of the lessons that can be learned from customer interaction and use them to become a better founder.